Refund policy

30-Day Money-Back Guarantee

We want you to love your Chic Contour order. If something isn't right, you have 30 days after delivery to request a return, exchange or refund.

How to start a return

Contact us through our Contact page with your order number and the reason for your return. We reply within 24 hours with the next steps and the return address. Items sent back without first requesting a return cannot be accepted.

Conditions

• Items must be unworn, unwashed, with original tags and packaging.
• For hygiene reasons, lingerie (bras and panties) can only be returned unopened in the original sealed packaging.
• Free gifts (including the free item from Buy 2 Get 1 Free) are not refundable on their own.

Damaged, defective or wrong item

If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery with a photo. We will send a replacement or a full refund at no cost to you, and you won't need to send the item back.

Exchanges

Wrong size? The fastest way is to return the item and place a new order for the size you need.

Refunds

Once your return is received and inspected, we notify you of the approval. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take extra time to post the refund.